Privacy Policy

Welcome to Fundi Light & Living privacy policy. Fundi Light & Living respects your privacy and we are committed to protecting your personal data.

Information We Collect and How We Use It

When you visit or use our website, we collect the following data directly from you, from third parties and automatically through our Service in order to provide our Services to you, to perform analytics for our business purposes, to advertise or market our Services to you, and/or to perform security, administrative or customer service activities.

Signup

We collect your name, address and email address. We use your name in order to personalize our communication with you. We use your email address as your login name and to communicate with you as well as send you updates, promotions, special offers, surveys and communications about your activity on our Service such as order confirmation and shipping emails.

Login

We collect the date you created your account, the dates you´ve logged into your account, and the dates you logged out or your session automatically expired. We use this data to help us understand how you are using our Services, to improve our Services, to customise special offers, and to improve security.

Support

We collect and access your personal data when you reach out to our customer support team for help via email or phone. We will never ask for you password or financial information and you should not share your password or financial information with anyone.

We use the data we collect and access to help troubleshoot and resolve any issues that you may have with our Service.

Orders

We collect credit card information, billing address, shipping address, shipping speed, and item quantity when you place an order. We use this data to charge you for the products you ordered, manufacture them, and ship them.

Customer Feedback

We collect text and/or multiple choice form feedback from our customers via email, chat, web forms, and physical mail. We use this data to improve our Services and troubleshoot specific issues you may be encountering.

Marketing

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. Under no circumstances do we rent, trade or share your address or e-mail address with any other company for their marketing purposes without your consent.

Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for five years after they stop being customers for tax purposes.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Security

Fundi Light & Living takes precautions to protect our users´ Personal Information: your account information is located on a secured server behind a firewall, and we utilise other physical, electronic and procedural safeguards to protect the security and confidentiality of the information we have collected and to prevent the unauthorised access to or disclosure of your information.

Updates to Our Privacy Policy

We will post any updates and/or changes to our Privacy Policy by posting any changes on the Site with all changes taking effect immediately upon their posting on the Site. If we make changes, we will indicate at the top of the page the policy effective date. If we materially change the treatment of your personal data, we will work to provide you reasonable notice of such changes through our Service, by email or other communication.

We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. Your use of the Service after any changes to the Privacy Policy constitutes your acceptance of the new Privacy Policy. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

Contacting Fundi Light & Living

If you have any questions about this Privacy Policy, please contact us at customerservice@fundilights.co.za

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