Returns

Please take note of our returns and refunds policy and feel free to get in touch on customerservice@fundilights.co.za should you have any questions.

The Purchaser is hereby informed that it is his/her duty to choose carefully when selecting goods as Fundi Light & Living does not give refunds if you simply change your mind or make the wrong decision.  You can choose between a refund, exchange or repair, where goods are defective within the warranty period (6 months) or within 10 business days the products are wrongly described, different from the sample shown to you or do not perform.  If the product is installed, affixed amended we will not accept a return of the product, unless defective.  Fundi Light & Living may charge a handling fee if the return is accepted by management

Fundi Light & Living shall within (minimum six months) after delivery of new goods, repair or replace failed, unsafe or defective goods or refund the customer the price paid at the time of purchase. 

The warranty is subject thereto:

  • the goods supplied by Fundi Light & Living have not been altered (including the opening and/or inspection of electrical parts) contrary to any instruction of the company after leaving the company´s control
  • has not been exposed to abuse or exposed to any use other than what the product was manufactured for;
  • the customer has followed the instructions (usage and warning instructions) as provided by the supplier; and
  • the goods have first been inspected by the manufacturer in order to evaluate/determine the reason of the products malfunction (before the customer will be entitled to its replacement, repair or refund).

Fundi Light & Living are responsible for the goods while they are in transit, and any damages will be at our expense. Please however notify us immediately should the goods arrive defect or damaged in any way.

We do not accept returns on sale items unless proven defective within the warrantee period.

 

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